Members of other cultures do not always settle conflicts as one is used to in ones own culture. Many factors play their not to be underestimated role here: language, customs, tradition, sense of time and dignity of the individual. Different ways of handling emotions and hierarchies are strongly influenced by cultural identity. Thus a mutual level of communication cannot be assumed when people of different origin work together.
Intercultural mediation does not aim to find the ideal solution but is primarily concerned with communication and a mutually dynamic learning process.
Intercultural mediation can help in solving conflicts in companies in which employees of different origins work together. Hardened positions can be softened and a willingness to communicate can be established and encouraged.